Frequently Asked Questions
Do you use tracking numbers?
Yes! We will send it to you with a confirmation email as soon as we have sent your goodies off.
Do you ship internationally?
Yes absolutely! Unfortunately the postage doesn't come with a tracking number at this stage but if you would prefer one, we are more than happy to accomodate. All you need to do is send us a quick note when your order is placed and we will organise that for you. Please be aware that it does come at an extra cost which will be calculated via AusPost once requested.
How much does shipping cost?
We have flat rate shipping for Australian Domestic customers for $8.50
We also have an Express Post option for a flat rate of $11.00 for Australian Domestic customers.
International customers have flat rate shipping at $15.95
My Sparkle Lipstick arrived but it looks like it's melting!
Its not melting, we promise! Due to the natural ingredient construction of the lipstick, it is prone to sweating through different heat patterns...just like us.
We keep our lipsticks in cooler temperatures after manufacture and while it is waiting to be delivered but due to different pressures and weather during shipping, it can have an effect on the appearance of our Sparkles Lipstick. It in no way compromises the lipstick, its safety or effectiveness in beautifying your pout.
There are ways to overcome this issue through manufacturing but it would mean adding synthetic products to our ingredient list and we would prefer to keep our ingredient list as simple and natural as possible for you and your little one. We suggest keeping your Sparkle Lipstick in the refrigerator if you live in a more humid environment and this should keep the lipstick more consistent.
Will I / my little one be allergic to your products?
We hope not. We have specifically sourced low allergenic ingredients that work well together to lower the risk of that happening. That being said, there are people allergic to water so we cannot guarantee anything. Our products are made in small batches to ensure quality and safety. If you are concerned we would suggest testing on a small patch of skin prior to first use.
Please be sure though, that we have taken every precaution possible to protect your product.
Whats the best way to use our products?
Any way you like! Let your imagination run wild. Our lipstick and lip balms are made with lipsafe ingredients meaning they are safe to use on little mouths and faces. Our Shadowing You eyeshadows are made with high quality ingredients that can be used anywhere on the face.
The Oh Flossy team often adds a drop or two of water to our shadow pots and uses them with the supplied brush as a facepaint.
Im a grown up, can I use these products too?
Yes! Infact majority of our product testing team has a begun with children testing the products and the grownups end up using the products too!
We love love love our products and while we are aimed at young children and have made products that are safe for their use, plenty of grownups buy and use our products for themselves due to the safety levels and just plain great quality.